As your small business grows and more employees are hired, it becomes increasingly critical that your organizational policies and procedures are clearly defined and communicated.  Without policies and procedures it is difficult for new employees to understand your organization’s culture, expectations and requirements. New employees need to know their specific roles and responsibilities, as well... 

If you have traveled domestically or internationally, you’ve probably noticed that McDonalds’ hamburgers are the same everywhere. It’s not an accident. Senior managers at each franchise are required to participate in training at the corporate facility known as “Hamburger University.” In addition, McDonald’s has written procedures for every facet of its operation. What’s more, because... 

Your taxi pulls up to your favorite five star hotel and you begin to pay the driver.  Meanwhile, the trunk pops open and doorman removes your suitcase for you.  As you exit the taxi, the doorman extends his hand to assist you out as he politely greets you, “Good afternoon Ms. White.  Welcome to the Four Seasons Hotel” and yet, you’ve never stayed there before.  “How does he know who I...